Frequently Asked Questions
What does Fiber-Seal protection include?
The Fiber-Seal Fabric Care System provides fabric protection which reduces the absorbency of soft surfaces and makes removing spots and spills much easier. With fabric protection, clients receive a Fabric Care Kit and complimentary spot cleaning on protected items.
What does the protection do?
Fiber-Seal’s proprietary protection products reduce the absorbency of fabrics to which they are applied, without changing the color, texture, or feel.
Is there an odor?
When Fiber-Seal protection products are being applied, there is very little odor. Once completely dry, there is no odor.
What is the drying time?
Drying time varies depending on which Fiber-Seal protection product is being applied. Generally, drying time is between 2-5 hours.
If the service period is limited, does that mean the Fiber-Seal wears off?
Fiber-Seal wears as the fabric wears, with use and abrasion. The service period covers a reasonable time frame where the protection is expected to remain the most efficient on the most heavily used pieces in the home or office. Many of our clients renew the application when the service period expires because they rely on our service for maintenance of their interiors.
Do you guarantee stain removal?
We guarantee that we will do our very best to remove spots and spills. Stain removal is not guaranteed. Not all soils or stains are removable. The client assumes responsibility for daily maintenance but may call upon our office for emergency spot cleaning services while protected furnishings are under service.
What if there is already a stain on the upholstery or carpet? Will applying Fiber-Seal protection "seal it in?"
We will always try to remove all spots, spills, and/or stains before protecting your furnishings. An additional charge may be applied for spotting.
Is reapplying Fiber-Seal to the same piece of furniture harmful for the fabric?
We believe that at the end of your Service Policy, your furnishings should be re-protected. There is no harm to furnishings for subsequent applications of Fiber-Seal’s protection products. Fiber-Seal products will not build up like a waxy finish. Re-application ensures optimal protection.
How does the emergency complimentary spot cleaning service work?
Emergency spot cleaning is just a phone call away. During your service period, it is complimentary on protected furnishings. Just contact your local office to schedule a service call for spot cleaning.
Are our protection products safe?
Our protection products are in a family similar to paint. Just as wet paint will rub off, but dry paint will not – the same principle applies to Fiber-Seal protection products. Once the surfaces are dry, they are inert. People and pets can walk and sleep on them and they essentially become a safe and effective part of your fabrics and floor coverings. This is how Fiber-Seal relates to the home.
What type of cleaning method do you use?
We use a variety of wet and dry-cleaning methods. The most common method and industry standard is the hot-water extraction method. We use Fiber-Seal proprietary detergents and spot cleaners coupled with the appropriate method for each fabric type.
Do you clean carpet, rugs, and upholstered furnishings?
Yes, we clean all types of soft surfaces including carpets, rugs, and upholstery.
How long will it take my furnishings to dry after cleaning?
There are several variables to consider regarding drying time. The technician assigned to your home or office will be able to give you an estimate of the drying time once the job is completed.
Why should designers recommend Fiber-Seal to EVERY client?
With Fiber-Seal, your client’s furnishings will look like new longer – increasing compliments and referrals! Fiber-Seal protection makes cleaning more effective so that fabrics last longer. When you are done with designing a space, you can hand your clients off to us for ongoing care of their furnishings. Additionally, most clients want the option to use fabric protection. Your clients will then call us when a soiling issue has already occurred on unprotected fabric or carpeting. While we always do our best, our success is increased with protection.
What's in it for the designer?
Peace of mind knowing that the beautiful interiors you created will stay that way as we protect and maintain your clients’ homes.
Should I contact you or have my client call?
We strongly suggest that you contact us directly with your client’s name and contact information – this ensures that we know the source of the recommendation.
Why is it called the Fiber-Seal Fabric Care System?
Fiber-Seal isn’t just a fabric protection company, but a service company. After a treatment has been applied, our team of trained technicians help maintain your clients’ interiors. The system is a combination of the best fabric protection and complimentary emergency service visits as needed during the service period.
If my client uses Fiber-Seal protection, doesn't that mean the protected surfaces will never get dirty? Does it prevent stains?
Fiber-Seal wears as the fabric wears, with use and abrasion. The service period covers a reasonable time frame where the protection is expected to remain the most efficient on the most heavily used pieces in the home or office. Many of our clients renew the application when the service period expires because they rely on our service for maintenance of their interiors.
Have more questions?
Simply fill out our contact form or call your local service center and we will be happy to answer them!